Superior I.T. Solutions is committed to protecting and respecting your
privacy. This privacy policy is based on the guidelines laid out by the
TRUSTe Privacy Program.
This document discloses the privacy practices for www.superior-it.com including:
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What personally identifiable information of yours is collected
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What organization is collecting the information
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How the information is used
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How you can correct any inaccuracies in the information.
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With whom the information may be shared
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What choices are available to you regarding collection, use and distribution of
the information .
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What kind of security procedures are in place to protect the loss, misuse or
alteration of information under Superior I.T. Solutions's control
Questions regarding this privacy policy should be directed to Superior I.T.
Solutions Inc. via our contact form or email.
1. Under 18
Children are not eligible to use our services and we ask that minors (under 18
years of age) do not submit any personal information to us.
2. Information We Collect.
Our primary goal in collecting personal information from you is to provide you
with a smooth, efficient, and personalized experience while using our services.
This allows us to provide services and features that most likely meet your
needs, and to customize our service to make your experience easier and quicker.
To fully use our services, you will need to register using our online
registration form, where you will be required to provide us with your contact
information (e.g. e-mail address) and some other information relating to your
professional employment (e.g. name of the company you work for, your position
there). We automatically track certain information about you based upon your
behavior on our site. We use this information to do internal research on our
users' demographics, interests, and behavior to better understand and serve our
users. This information is compiled and analyzed on an aggregated basis.
Using the Site's web server log files, we use IP addresses to analyze trends,
track users' movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
This
information may include the URL that you just came from (whether this URL is on
our site or not), which URL you next go to (whether this URL is on our site or
not), what browser and operating system you are using, your IP address etc.
In addition, we use cookies on certain pages of our site. We may also offer
certain features that are only available through the use of a cookie. Cookies
can also help us provide information which is targeted to your interests.
Cookies are stored on your hard drive, not on our site. Most cookies are
"session cookies," meaning that they are automatically deleted at the end of a
session. The other type of cookie we use is a 'persistent' cookie. This stays on
your hard drive and we use this to automatically identify who you are. We use
this cookie so that you do not need to log in manually every time you visit the
site if you are a registered user.
The cookie itself contains no personally
identifiable information but it does pass an ID to our server which allows us to
tie the cookie to your personal information. We do this to allow us to let you
know on the homepage what has changed on the site since your last visit. We also
use the cookie to track how often you visit the site so we know who our most
loyal users are. You are always free to decline our cookies if your browser
permits, although in that case you will not be able to use certain features on
our site. For example, if you disable cookies, you will need to log in manually
each time you visit the site as we cannot use a cookie to remember who you are.
Some of our business partners use cookies on our site. These are used to monitor
site performance and to measure site traffic and usage. We have no access to or
control over these cookies. This privacy statement covers the use of cookies by
Superior I.T. Solutions only and does not cover the use of cookies by any
advertisers.
Surveys & Contests. From time-to-time our site may request information from
users via surveys, contests or for a particular service (e.g. newsletter).
Participation in these surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this information. Information
requested will include contact information (as supplied to the site during
registration) and supplementary information on your professional interests,
opinions and preferences (e.g. choice of software, working practices, opinions
on industry issues, feedback on the superior-it.com web site). We will use the
contact information to notify winners. We will not publish winners' details on
the site though on request we will provide details of any winners' name and
organization. If the survey or contest has a sponsor then we will share
information given by entrants with the sponsor.
3. Our Use of Your Information.
We use personally identifiable information about you to improve our marketing
and promotional efforts, to statistically analyze site usage, to improve our
content and product offerings and to customize our site's content, layout, and
services. We believe these uses allow us to improve our site and better tailor
it to meet our users' needs.
We use your e-mail address to send you newsletters or other communications (for
example, digests of the forum posts) that you have requested from the Site. Out
of respect for our users we offer an opt-out (see 4. below).
We use information in the file we maintain about you, and other information we
obtain from your current and past activities on the Site, to resolve any
disputes, troubleshoot problems and enforce our User Agreement. At times, we may
look across multiple users to identify problems or resolve disputes, and in
particular on rare occasions we may evaluate your information to look for users
using multiple User IDs or alias.
Payment Processing. We take online payments for our subscription and membership
services. We use Paypal as our external payment provider. In addition to the
information outlined above, we require the billing address of the credit card
you use so that we can pass this to Paypal who check the address against the
cardholder's details for security purposes. We store these billing details on
our servers in case we need to contact you in the future regarding payments.
Paypal requires that you provide your credit card details to process the
transaction. This is done on a secure Paypal server using SSL (secure sockets
layer). As you go through the transaction process we let you know when you are
about to be transferred to Paypal's servers for the secure transaction.
These
pages have the look and feel of the Superior I.T. Solutions site as we use the Paypal templates to keep as much of the Superior I.T. Solutions branding as
possible but you are actually on the Paypal servers and the information you
submit goes to Paypal. After the transaction has been authorized you are
returned to the Superior I.T. Solutions site. Superior I.T. Solutions does not
have any access to these credit card details and they are not stored or
processed in any way by Superior I.T. Solutions. In the case of a suspected
fraudulent transaction, card details may be disclosed to Superior I.T. Solutions
by Paypal for the sole purpose of performing further checks. Superior I.T.
Solutions is not permitted to then retain these details. These details are
stored securely by Paypal in order to process future payments you may make, but
Paypal does not use your information for any other purpose.
Your Personal Information is stored in our databases, which are located in the
US.
4. Opt-Out of Email Communications
If at any stage you wish no longer to receive any e-mails that you receive from
the site you can stop them by contacting us via our contact form or email
5. Our Disclosure of Your Information
Unfortunately, due to the existing regulatory environment, we cannot ensure that
all of your private communications and other personally identifiable information
will never be disclosed in ways not otherwise described in this Privacy Policy.
By way of example (without limiting the foregoing), we may be forced to disclose
information to the government or third parties under certain circumstances, or
third parties may unlawfully intercept or access transmissions or private
communications. We can (and you authorize us to) disclose any information about
you to law enforcement or other government officials as we, in our sole
discretion, believe necessary or appropriate, in connection with an
investigation of fraud, intellectual property infringements, or other activity
that is illegal or may expose us to legal liability.
As a general proposition, we do not sell or rent any personally identifiable
information about you to any third party. Advertisers. We do aggregate
personally identifiable information and disclose such information in aggregate
to advertisers and for other marketing and promotional purposes. However, in
these situations, we do not disclose to these entities any information that
could be used to personally identify you.
Superior I.T. Solutions.com community. Throughout the Site, you are identified
by your User ID, which is thereby disclosed to other users and third parties.
Your User ID can be used to identify you and your activities throughout the
Site. Other people can see your rating, your postings on the Site, and so on.
We
also provide others a number of ways to allow other users to find more out about
you and your site activities if you give them permission to access this
information. Please be aware that if you post personal information online that
is accessible to the public, you risk receiving unsolicited messages from other
parties in return. Superior I.T. Solutions.com cannot be liable for any such
communications.
Legal Requests. Superior I.T. Solutions.com cooperates with law enforcement
inquiries and other third parties to enforce laws, intellectual property and
other rights. Local, and international law enforcement agents can request and
may receive your personally identifiable information.
Suppliers and Other Service Providers. From time to time we use third party
Suppliers and Service Providers to facilitate our services. Where any Service
Provider collects information directly from you (such as the situation where we
ask a Service Provider to conduct a survey for us) you will be notified of the
involvement of the Supplier or Service Provider, and all information disclosures
you make will be strictly optional.
6. Discussion Forums
If you choose to post messages in our forums, or leave a message or comment in
other areas of the site (e.g. comments in the Providers section of the site), or
leave feedback for us or other users, we will store such information in a file
personal to you. This is so that we can see what contributions you have made to
the site.
Where you make such comments or forum posts, your User ID will also be given on
the site allowing other users to click on it to find out more about you.
Although you may update and choose your own User ID, it is always publically
available information. For all other personal profile information you may choose
what other site users can see using the 'Modify Profile' section of the forums.
We track which forum messages individual site users read. This is in order to
help us understand which content that user is most interested in. We use this
intelligence to help personalize the site to match the interests of the user.
7. "Tell a friend" services
Superior I.T. Solutions.com offers a service whereby you can e-mail site content
(for example, a particular forum post) to a friend or colleague. This will
involve entering the e-mail address of your friend. We do not use the e-mail
addresses you enter for any purpose other than to send your e-mail. We do not
store, rent or sell these e-mail addresses.
8. Control of Your Password
Except as specifically permitted by this section, you may not disclose your
Superior I.T. Solutions.com password to any third parties nor share it with any
third parties. If you lose control of your password, you may lose substantial
control over your personally identifiable information and may be subject to
legally binding actions taken on your behalf. Therefore, if your password has
been compromised for any reason, you should immediately change your password by
visiting the preferences page on the Site. You may, however, disclose your
password to certain third parties with whom Superior I.T. Solutions.com has
entered into specific contractual and technical arrangements designed to
safeguard your password, in order to enjoy the benefits of those third parties'
services in relation to the Superior I.T. Solutions.com services.
9. Reviewing and Changing Your Personally Identifiable Information
You must promptly update your information if it changes. Once posted, you cannot
change or remove any public postings made in our forums or other message areas
or the feedback area.
You can at any time ask to see and have removed any information that we have
stored on you, though we reserve the right to charge for this service. Please
contact Ashley Friedlein if you would like your personal information removed. We
will retain in our files information you have requested to remove in some
circumstances, such as to resolve disputes, troubleshoot problems and enforce
our User Agreement. Further, such prior information is never completely removed
from our databases due to technical constraints and the fact that we back up our
systems. Therefore, you should not expect that all of your personally
identifiable information will be completely removed from our databases in
response to your requests that it be removed.
10. Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy, this document
only addresses the use and disclosure of information we collect from you. To the
extent that you disclose your information to other parties, whether they are
other members of the Site or other sites throughout the Internet, different
rules may apply to their use or disclosure of the personal information you
disclose to them.
11. Security
In order to process and protect your credit card details, our payment provider
Paypal uses SSL (secure sockets layer) encryption. The secure server is hosted
by Paypal and not Superior I.T. Solutions.
On the Superior I.T. Solutions site we use best endeavour to safeguard the
confidentiality of your personal identifiable information but we do not use
encryption (such as SSL) or firewalls to further protect the information as it
travels across the Internet. This is because we do not believe that, apart from
the credit card information processed by Paypal, the personal information we
currently collect warrants such measures and the accompanying loss of speed
experienced. You should be aware that "perfect security" does not exist on the
Internet.
12. Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner
different from that stated at the time of collection we will notify you via
email, prior to making such changes. You will have a choice as to whether or not
we use your information in this different manner. In addition, if we make any
material changes in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice, before changes
go into affect, on our web site notifying users of the change. In some cases
where we post the notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
13. Physical Mailing Address
Telephone 1-904-721-2224
Fax
1-904-721-2252
Office address:
6931 Lillian Road
Suite 1
Jacksonville, FL 32211
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